| Andrew Pittino calls new Wagglepop seller "idiot", threatens to collect on unpaid bill |
|
|
|
| Mar 03, 2008 at 08:06 AM | |
|
Andrew Pittino, Ray Romeo's alter ego, has recently come unglued on a new seller to Wagglepop, pulled in to sell on the site due to recommendations from friends, and eBay's new price hikes. Unfortuneately, this seller saw Ray's real management style. Hit the jump to read the entire correspondence, but in a short summary, the following things happened. 1) Seller joins the "revolution", with a hearty thanks and welcome from Wagglepop 2) Seller establishes a store on Wagglepop, and gets a hearty thanks and welcome email. 3) Seller finds out that PayPal is a requirement for a Wagglepop store, and gets frustrated trying to add bank account information in the PayPal setup 4) Seller sends a message to customer support for help and explanation about the PayPal setup. 5) Wagglepop support person "Chris" reitierates that PayPal is a requirement, and tells seller to call PayPal Support with his problem. 6) Seller responds by asking "Chris" to "kindly cancel my membership", explaining that he doesn't like PayPal nor its new terms of service. 7) "Chris" responds with "Problem" "You _must_ have a paypal store", and reminds the seller that he has an outstanding fee, and that he won't close the store until that fee is settled. 8) Seller naturally gets upset, and reiterates to Chris that he had all intentions of setting up a store, but that he has had problems setting up a PayPal account, and now refuses to create one, asking again to have his Wagglepop account closed. 9) "Andrew Pittino" then shows up, commenting on the seller's "reading comprehension", AGAIN reiterating that PayPal is a requirement to sell on Wagglepop.com, and reminding the seller of his outstanding fee, and that Ray (I mean Andrew) can charge up to $75.00 a month in collection fees. He then flames out by calling the seller "an idiot eBay is trying to get rid of", and for some reason, wishes him luck on Bidville. He then makes inferences in the email that he has copied his legal department, that "IP tracking is ON", and logs the account as "delinquent". 10) Seller responds by providing "Andrew" the facts of the email exchange, calling his "collections" scare for $9.95 "extortion", and suggests that "Andrew" brush up on his business law. Folks, this is what Ray Romeo is all about. You'd think he'd be happy to bend over backwards to the new sellers getting fooled into joining his site, but this is exactly the same thing that happened when the first Wagglepop failed. Sometime soon, Ray will again start blaming sellers, bidders, competitiors, and imaginary people that send him "turds" in the mail for his failures. If you have a similar story to this, send it to me via the "Contact Us" link on the right side of the page. At least the good news for Ray is that recently started listing things in his eBay store again! http://search.ebay.com/_W0QQfgtpZ1QQfrppZ25QQsassZprinted442QQssPageNameZADMEQ3aBQ3aFSELQ3aUSQ3a1124 Click "Read More" to see the email exchange.... Other sites with Wagglepop Info... Tulip Tools - http://community.tuliptools.com/index.php?PHPSESSID=6tpi6v2bl8t9f6mj59qodri0l0&topic=3775.msg68400#new Power Sellers Unite - http://www.powersellersunite.com/viewtopic.php?p=150178#150178 From: To: Sent: Thu, 28 Feb 2008 7:08 pm Subject: RE: TREATMENT BY YOUR CUSTOMER CARE SERVICE TO WHOM IT MAY CONCERN: I joined Wagglepop Sunday, on the suggestion of 2 friends Due to the fact that I refuse to signup for PayPal, I requested that my account be closed, as I felt that was only the fairest thing to do. The following emails ensued. I am not happy with being threatened & told I'm in collections for a product I did not use. If Wagglepop company is hurting so badly for funding that Andrew P feels it necessary to inflate fees to $75.00, threaten me, AND call me names, then it is just as well I'm not a member anymore. We're talking $9.95, people, for a product not used. Here are the emails, you be the judge. Have a nice day, & I hope Andrew P sleeps well this night. I'm sure he just woke up in a bad mood, because with Wagglepop trying to corner business with their "Wagglepop. The Revolution has arrived", surely this isn't the way you propose customer service go about it, IS IT????? Wagglepop Account Activation Code From: <mailto: To: <mailto: Date: Sun, 24 Feb 2008 9:22 am Welcome to Wagglepop! We are pleased and honored to have you as the newest member of the Wagglepop family. Please write down the following information and save it in a safe place: User ID: xxxxxx Password: *xxxxxxxx* You have now completed the first step of the registration process. To complete registration, you will need to activate your account to begin using it. Your account has been assigned an Activation Code that must be used to activate your account. To activate your account, you can go to: _https://www.wagglepop.com/bin/Activate_ (Note: If this link does not work, copy and paste the link into your Web browser and hit enter.) Simply cut and paste the following code into the box provided: Activation Code: xxxxxxxxx Alternately you can simply click the link below and avoid cutting and pasting. _https://www.wagglepop.com/bin/Activate?cmd=do_activate&code=xxxxyxxxx_ <https://www.wagglepop.com/bin/Activate?cmd=do_activate&code=xxxxyxxxx Thank you for registering with Wagglepop. Welcome to The Revolution. Wagglepop Wagglepop. The Revolution has arrived. Wagglepop Store Subscription Confirmation From: <mailto: To: <mailto: xxxxxx: Congratulations! You have successfully opened your Wagglepop Store: xxxxxxx Billing information about your Store subscription: - Your next invoice will display the date each month that your Store subscription will be posted to your seller account. The next time you visit My Wagglepop, you will have access to your new Wagglepop Store, and the entire suite of BusinessBuilder tools! Please contact Customer Care at anytime if you need anything to help make xxxxxxs a long-term, successful selling solution. From: <mailto: To: <mailto: Sent: 02/25/08 10:41 AM Subject: WP Customer Care - Customer Inquiry Wagglepop Customer Care Request Name: xxxxxx Email: <mailto: Message Hi, I'm trying to set up an account with Wagglepop to sell. As PayPal is a requirement for payment, I'm having a problem. PayPal has irritated me enough times in the past that I've reached my limit on adding my banking account for verification. According to them it is 3 times. This morning while trying to open a PayPal account the 4th time so I could do business with Wagglepop, they approved my credit card # (for a 4th time I might add), but refused to use my banking info because of the 3 time rule. Now I can't do business with you all unless I open a new banking account, which is assinine as far as I'm concerned. Is there any other possible way to do business on Wagglepop without PayPal??? If not then I have no choice but to close my account with you & go elsewhere. Thank you for your time. Thank you for contacting Wagglepop Customer Care From: <mailto: To: <mailto: Date: Mon, 25 Feb 2008 9:41 am Thank you for contacting Wagglepop Customer Care. This is an automated reply to acknowledge the receipt of your email. Please do not reply. Nothing is more important to us than getting our members the help they need when they need it. We will make every effort possible to respond to your inquiry as quickly as possible. Instant help may be just a click away. _Click here_ <http://www.wagglepop.com/bin/Helpto look for the answer or information you are looking for in our Help Center. Customer Care Hours of Operation: Monday through Friday 9:00 am to 5:00 pm EST (Eastern Standard Time) Re: WP Customer Care - Customer Inquiry From: <mailto: To: <mailto: Date: Mon, 25 Feb 2008 9:44 am Hello, As per the Registration and User Agreement, PayPal is our only accepted payment method for monthly seller fees at this time. You should be able to use an existing PP account without any problems, but I have found PP Support to be most helpful by telephone in circumstances as this. Chris WP Customer Care From: <mailto: To: <mailto: Sent: 02/28/08 7:53 AM Subject: WP Customer Care - Customer Inquiry Wagglepop Customer Care Request Name: xxxxxx Email: <mailto: I had such high hopes I'd found a new home with Wagglepop. Unfortunately, it is not meant to be. I don't have PayPal, and as of this announcement yesterday, I refuse to signup for PayPal. Amendment to the PayPal User AgreementEffective Date: March 14, 2008Beginning March 14, 2008, the PayPal User Agreement is being amended to include a new section 10.4 as follows:10.4 eBay Item Hold.eBay item hold. PayPal, in its sole discretion, may place a hold on a payment you receive for an eBay transaction when PayPal believes there may be a high level of risk associated with the transaction. If PayPal places a hold on your payment, it will show as "pending" in your PayPal Account.Release of eBay item hold. PayPal will release the eBay item hold after 21 days unless you receive a Dispute, Claim, Chargeback, or Reversal on the transaction subject to the hold. PayPal may release the hold earlier if either of the following applies:(a) The buyer leaves positive feedback on eBay, or(b) P! ayPal can confirm delivery. PayPal will confirm delivery if you use USPS or FedEx to ship the item and (i) use PayPal shipping labels, or (ii) upload tracking information to PayPal via the transaction details page. This applies to US domestic transactions only.Additional hold period. If you receive a Dispute, Claim, Chargeback, or Reversal on the transaction subject to the eBay item hold, PayPal may hold the payment in your Account until the matter is resolved pursuant to this Agreement. So if you would kindly cancel my membership I would appreciate it. As there is no incentive in the world I can think of that would ever have me getting a PayPal account. Thank you for your time. xxxxxx Re: WP Customer Care - Customer Inquiry From: <mailto: To: <mailto: Date: Thu, 28 Feb 2008 8:16 am Hello, Problem. Our User Agreement and Registration Agreement clearly state you _must_ have a PP account to open your Store. You have an outstanding balance that must be settled. To close your Store, we must close the entire SmartSell Pro user account. All listings will terminate. To do so: 1. Confirm that you have no active transactions. 2. Sign in to My Wagglepop, and click the Transactions link to *pay your closing account balance in full. * 3. *Email me separately with the PP transaction ID number*, and official request to close. We'll have it processed within 24 hours and email a closure confirmation number. Chris - WP Customer Care Re: WP Customer Care - Customer Inquiry From: <mailto: To: <mailto: Date: Thu, 28 Feb 2008 11:26 am Chris: What part of */I DO NOT HAVE A PAYPAL ACCOUNT /*is not understood by you? Yes I read what your terms were. Yes I had planned on signing up *UNTIL I READ PAYPAL'S TERMS AGREEMENT. *Then chose not to sign up. */_I AM NOT GOING TO PAY ANYTHING FOR A SMARTSELL PRO USER ACCOUNT WHEN I DID NOT LIST ANYTHING TO IT. _/*So there */WILL BE NO PAYPAL TRANSACTION ID NUMBER FOR YOU TO RECEIVE. /*I have nothing listed now nor have I listed anything to sell, therefore you can not bill me for something I've never used. I had so hoped your site would be different. Obviously I was wrong. You can bet I'll be most happy to tell anyone who asks of my experience with Wagglepop. Of course you've heard of the 20/5 theory, right. (Something good a person will tell 5 other people, something bad they will tell 20.) And should you try any intimidating, strong arm tactics for the supposed $9.95 you assume I owe for Smartsell Pro, I strongly suggest you rethink that. I don't pay for what I don't use. So close my account or not, I really don't care. I won't be back. xxxxxx Re: WP Customer Care - Customer Inquiry From: <mailto: To: <mailto: Date: Thu, 28 Feb 2008 12:55 pm Hello, You really ought to brush up on that reading comprehension thing. The PayPal requirement is in bold on the Registration Agreement. I am referring your account for collection today, with a $75.00 collection cost added and a late penalty for every unpaid month up to 90 days; maximum collection total not to exceed $375.00. Any further correspondence should go through our main mail address, c/o Legal Department. Registered Mail is _strongly_ recommended. Please include the following Case Number on all documentation: *NPS-CC022808ref - 0089c995* You are exactly the kind of idiot ebay is trying to get rid of, and _we_ don't want you here either. Good luck at Bidville. Andrew P. WP cc: cp ld refer 0028 ip trk ON logged - delinquent Seller Note: *_AND THIS WAS MY REPLY TO ANDREW P, NO /IT WAS INTENTIONALLY NOT VERY NICE:/_* Re: WP Customer Care - Customer Inquiry From: <mailto: To: <mailto: Date: Thu, 28 Feb 2008 3:54 pm And I reiterate- I was aware of your requirements. And attempted to set up a PayPal account until I read THEIR TERMS. TO WHICH I DISAGREED with PayPal terms & discontinued trying to set up an account. I emailed to see if there was other payment possibilites & was told no. Which I inturn contacted your customer service to see how to close my account. And then get lambasted with being called an idiot. Nice customer care there, Andrew P. In todays email to Chris, I ADVISED STRONGLY against strong arm collection tactics, for $9.95. As to your trumped up bogus collection fee of $75.00 for a 9.95 charge for nothing, that is called blatant extortion. Might want to brush up on some business law there Andrew P. I certainly will enjoy publishing your emails to several websites, regarding the care & consideration Wagglepop offers the masses. I'm a firm believer in sharing with the public good & bad experiences on the internet highway. Oh & btw my emails will be included, as I think it's only fair for the public to draw their own conclusions as to what is warranted & what is not. For your information I am not & have never been a member of ebay, or any other type of online selling site. I was referred to your site by a couple of your biggest sellers, after checking out several different venues & going to them to ask their opinions. It will be most interesting to see what their views on your correspondence will be. Have a nice day, Andrew P. xxxxxx |
|
| Last Updated ( Mar 03, 2008 at 09:45 PM ) |
| <Previous | Next> |
|---|
