At this point, anybody using Andale has been warned enough. Too many times have customers been screwed over by this company, without adequate support or refunds, the latest fiasco “should” be the final straw for ANY customer.
Former employee says:
I wish I had a nickel for every person I told NOT to use Andale years ago, about the Freedom debacle,m and how much it cost me, how I had the VP of Customer Service crying, how Munjal offered us $25 in Listing Fees after a week of downtime from hacker attacks (more commonly known as DOS attacks).
This can happen to any company, but for some reason, there is no redundancy plan with these folks because they are broke ass, both financially and technically. And don’t count on your refunds any time soon.
What a Cluster
Here is what I think about Andale….
Good ridens
Again, Crystal is crazy enough to go back to work for them, but all she does is push some papers around
They can’t even figure out in the thread if what billing told them is correct or not.
Here’s the Auctionbytes article on the widespread outage. I seriously doubt it was caused by Oracle or eBay as they claim.
Here’s the status on the outage: Continue reading »
An Updated Message from Andale
Had this link sent to me, and at first, I couldn’t understand what it was about, then I saw Munjal Shah’s name, and found comments from his former employees.
http://cornell.elliottback.com/archives/2005/03/16/want-to-join-a-startup/
Seems that he’s now going to try to burn down http://www.ojos-inc.com/, some kind of image recognition software.
Munjal screwed up Andale.ocm during his “Freedom to sell release” which occured on 7/4/2003? or 2002? In many opinions, he never did quite fix it. He left in May, 2004, and took some curry with him.
There are also familiar complaints about Munjal on this blog, from ex-auctionworks employees (?), and others.
Including this one, haven’t heard of this:
same CEO who got fired for misappropriation of funds in his own founded company – Andale? Dude, u be careful whom you are working with. That guy cannot be trusted.
Here’s Munjal’s own web page, created no doubt, by himself.
Other Munjal Shah News:
Munjal Shah Leaving Andale
Last Ditch Efforts for Andale
Crystal Leaving Andale.com
Vijay and Munjal Get Married – (broken link)
Older Andale news in the “Freedom From Andale” category
Ran out of curry I guess.
This happened at least a week ago, because somebody has been searching goole with the phrase: “munjal andale leaving”, and being referred to this site.
From AuctionBytes:
http://www.auctionbytes.com/cab/abn/y04/m05/i13/s01
The OTWA discussion:
http://community.otwa.com/eve/ubb.x?a=tpc&s=386293084&f=200299906&m=349106916
If anybody has any additional news about his departure, please let me know.
Using all offshore from India isn’t doing it, firing half the staff didn’t do it. Andale now has decided to not use its support forums at Andale. Too many complaints about stores, counters (even the ones you pay for), and checkout procedures have painted the auction management company in a bad light.
Supposedly, Munjal is “giving” OTWA back to Crystal, or is he. Maybe he just wants an excuse to get rid of the support forums. Crystal doesn’t have the dough to keep the infopop opentopic forums running, so maybe Munjal is just wanted to get rid of the support forums. There wasn’t anybody speaking English on them anyway, except for Crystal, and she never had accurate answers anyway.
Currently, the andale forums ask people to complain about its software via email (which never works, just ask Crystal), or via its chat software, which half the time says its closed.
According to what I’ve gleaned from Andale, even the Indians don’t want to work weekends. They only have 2 people on staff for chat, 7 people staff chat during the weekday.
Andale whore (free ride customer) ToyRanch claims its an issue with AOL, even though 3 spam blockers list andale.com as a spammer site, which it is, just ask auctionworks.
http://community.otwa.com/3/OpenTopic?a=tpc&s=386293084&f=3372960684&m=4712994057
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